Exchange & Return Policy

Last Updated: [01/09/2026]

At EMIR, we want you to feel confident and satisfied with every purchase. If you receive a product that is eligible for exchange or return, you may contact us according to the terms outlined below.

1. Exchange & Return Eligibility

An exchange or return request may be accepted if:

  • The product is unused, unworn and unwashed.
  • The original product tags and labels are attached.
  • The product is returned in its original packaging, where applicable.
  • The product has not been altered, damaged or misused.
  • The request is made within the applicable exchange/return period.

Products that do not meet these conditions may not be accepted.

2. Exchange Period

Customers may request an exchange within 7 days of receiving the product.

Exchange requests must be made by contacting EMIR customer support within this period.

After the applicable exchange period has passed, the product may no longer be eligible for exchange.

3. Size Exchange

If you have selected the wrong size, you may request an exchange for another available size of the same product, subject to stock availability.

Before placing an order, customers are encouraged to carefully check the size chart provided on the product page.

If the requested size is unavailable, EMIR may offer an alternative solution depending on the circumstances.

4. Wrong, Damaged or Defective Product

If you receive:

  • A wrong product
  • A wrong size or color compared with your confirmed order
  • A damaged product
  • A defective product

please contact EMIR customer support as soon as possible after delivery.

We may request clear photographs or videos of the product, packaging and relevant issue for verification.

If the issue is confirmed to be caused by EMIR, we will arrange an appropriate resolution, which may include replacement or exchange.

5. Change of Mind

Exchange or return requests due to change of mind may be accepted only if the product meets all applicable eligibility conditions and within the stated exchange/return period.

Delivery and return-related charges may be applicable in such cases.

6. Products Not Eligible for Exchange or Return

For hygiene, safety or product-specific reasons, certain products may not be eligible for exchange or return.

Products may also be excluded if they are:

  • Used, worn or washed
  • Damaged after delivery due to customer handling
  • Altered, modified or repaired
  • Missing original tags or packaging
  • Stained, soiled or otherwise not in resalable condition
  • Purchased as a final-sale or non-returnable item

Any product-specific exclusion will be communicated on the relevant product page where applicable.

7. Sale & Promotional Items

Products purchased under special clearance, final-sale or non-returnable promotions may not be eligible for exchange or return.

Customers are advised to check the applicable terms before completing such purchases.

Unless otherwise stated, regular-price products remain subject to the standard Exchange & Return Policy.

8. Return & Exchange Process

To request an exchange or return:

Step 1: Contact EMIR customer support within the applicable period.

Step 2: Provide your order number and relevant product details.

Step 3: Explain the reason for the exchange or return.

Step 4: Provide photographs or videos if requested.

Step 5: Wait for confirmation and further instructions from our customer support team.

Please do not send a product back without receiving confirmation from EMIR.

9. Return Shipping Charges

If the exchange or return is required because EMIR sent the wrong, damaged or defective product, EMIR will arrange an appropriate solution and may bear the applicable return delivery cost.

For exchanges or returns due to customer preference, wrong size selection or change of mind, the applicable delivery or return charges may be the customer’s responsibility.

The exact charge will be communicated before the exchange or return is processed.

10. Product Condition

All returned or exchanged products must reach us in acceptable, resalable condition.

EMIR reserves the right to reject an exchange or return if the product does not meet the conditions stated in this policy.

11. Refunds

Where a refund is approved, the refund amount and method will depend on the payment method used and the circumstances of the return.

Applicable delivery or other charges may be deducted where permitted under this policy.

Refund processing time may vary depending on the payment service provider or financial institution.

Customers will be informed once the refund process has been initiated.

12. Exchange Availability

All exchanges are subject to product and size availability.

If the requested replacement product or size is unavailable, EMIR may provide an alternative solution, such as another available size/product or a refund where applicable.

13. Multiple Exchanges

EMIR may limit repeated exchange requests for the same order or product where there is no product defect or fulfillment error.

Any exception will be considered at the discretion of EMIR based on the circumstances.

14. Important Note

Customers are requested to carefully check the product size, color, specifications and other details before confirming an order.

Once an order is confirmed, changes may not always be possible.

15. Policy Updates

EMIR reserves the right to update or modify this Exchange & Return Policy at any time.

Any changes will be published on this page with the revised “Last Updated” date.

16. Contact Us

For exchange or return requests, please contact EMIR through the official customer support information provided on our website.

Please keep your order number available when contacting us so that we can assist you more quickly.

EMIR
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