Shipping & Delivery Policy

Last Updated: [01/09/2026]

At EMIR, we aim to make your shopping experience simple, reliable and convenient. This Shipping & Delivery Policy explains our delivery areas, estimated delivery times and applicable delivery charges.

1. Delivery Coverage

EMIR currently delivers products across Bangladesh, subject to courier service availability in the customer’s location.

Delivery is arranged through our designated delivery partners.

2. Delivery Time & Charges

Inside Dhaka

Estimated Delivery Time: 2–3 working days
Delivery Charge: BDT 70

Outside Dhaka

Estimated Delivery Time: 3–4 working days
Delivery Charge: BDT 120

Delivery time is calculated from the date your order is confirmed and may vary depending on the delivery location and courier service availability.

3. Same-Day Express Delivery — Dhaka

For urgent orders within selected areas of Dhaka, same-day express delivery may be available.

Express Delivery Charge: BDT 120

Same-day delivery is subject to:

Order confirmation within the applicable delivery window
Product availability
Customer location
Courier availability
Weather and traffic conditions

Please contact EMIR customer support before placing an urgent order to confirm same-day delivery availability.

4. Order Processing

Orders are normally processed after successful order confirmation.

Our team may contact you by phone or other available communication channels to verify your order details before dispatch.

Orders placed during public holidays, weekends or special promotional periods may require additional processing time.

5. Delivery Attempts

Our delivery partner will attempt to deliver the order to the address provided by the customer.

Customers are requested to:

Provide a complete and accurate delivery address
Provide an active phone number
Remain available to receive the order
Respond to calls from the delivery partner when necessary

If a delivery cannot be completed because the customer is unavailable, the address is incorrect or the customer cannot be reached, additional delivery attempts or charges may apply.

6. Delivery Delays

The delivery times stated above are estimated delivery times and are not guaranteed.

Delivery may take longer due to circumstances beyond our reasonable control, including:

Traffic congestion
Severe weather
Public holidays
Strikes or transportation disruptions
Natural disasters
Courier-related delays
Incorrect or incomplete delivery information
Unexpected operational issues

We appreciate your patience in such circumstances.

7. Order Tracking

Where tracking facilities are available, customers may receive tracking information through SMS, email, phone or other available communication channels.

Customers may also contact EMIR customer support for an update regarding their order.

8. Delivery Inspection

Customers are encouraged to check the package and product condition upon delivery.

If you receive an incorrect, damaged or defective product, please contact EMIR customer support as soon as possible and provide the required details or supporting photographs/videos.

9. Delivery Charges

Applicable delivery charges will be communicated or displayed during the ordering process.

Delivery charges may vary for special delivery services, promotional campaigns or specific locations.

Any applicable additional charge will be communicated to the customer before confirmation.

10. Failed or Refused Delivery

If a customer repeatedly refuses delivery, provides incorrect information or fails to receive an order without a valid reason, EMIR may restrict or suspend Cash on Delivery or other ordering facilities for future purchases.

11. Changes to This Policy

EMIR reserves the right to update or modify this Shipping & Delivery Policy at any time.

Any changes will be published on this page with the revised “Last Updated” date.

12. Contact Us

If you have any questions regarding your delivery, please contact EMIR through the official contact information provided on our website.

EMIR
Premium Fashion. Made for You.